Card Terms and Conditions

###last updated 20 August 2020### THIS IS DUMMY TEXT UK

  1. I Heart Purple Debit Visa card Here you will find what you need to know about your responsibilities, and ours, when using your I Heart Purple Debit Visa card in New Zealand and overseas, including how to keep your I Heart Purple Debit Visa card safe.

Getting started 14.1 Signing your I Heart Purple Debit Visa card: You must sign your physical I Heart Purple Debit Visa card. Your physical I Heart Purple Debit Visa card should not be used if it is not signed by you.

14.2 Card name: Where we allow you to include a business name on your I Heart Purple Debit Visa card, you must use the true legal name or trading name of your business or your Employer. Where you have breached this clause 14.2, we may invoke clauses 14.3 and 14.19, and re-issue a new I Heart Purple Debit Visa card with an appropriate card name.

14.3 Ownership of your I Heart Purple Debit Visa card: Your I Heart Purple Debit Visa card is our property, and you must return it to us if we ask you for it. In some circumstances a retailer may be required to retain your I Heart Purple Debit Visa card, and you agree to hand over your I Heart Purple Debit Visa card to a retailer in such circumstances, upon request.

14.4 Fees: Our fees and charges for your I Heart Purple Debit Visa card are set out in our Fee Guides, and will be debited from the I Heart Purple Account to which the specific transaction relates.

Your I Heart Purple Debit Visa card and its use 14.5 Using your I Heart Purple Debit Visa card: You can use your I Heart Purple Debit Visa card to:

(a) make payments to retailers in New Zealand accepting payment by EFTPOS or Visa; (b) make a Contactless Purchase; (c) perform Remote Transactions; (d) make cash withdrawals at any ATM in New Zealand displaying the logo, and certain other ATMs; (e) in some circumstances, withdraw cash from retailers; (f) make deposits into your I Heart Purple Accounts at some ATMs; (g) make payments to retailers overseas who accept Visa; and (h) make cash withdrawals at ATMs overseas showing the PLUS symbol and/or Visa logo. For further information on overseas transactions, see clauses 14.36 to 14.43 below.

14.6 ATM deposits: Any deposits made at an ATM using your I Heart Purple Debit Visa card are subject to verification and clearance by us. You will not be able to draw against such deposits until they have been verified or cleared.

14.7 Deposits: Your I Heart Purple Debit Visa card number is not an account number and you should not make deposits using the I Heart Purple Debit Visa Card number. Deposits should be made to the I Heart Purple Account, using the account number that you require the funds to be credited to. 14.8 Damaged or faulty I Heart Purple Debit Visa card: If your I Heart Purple Debit Visa card is damaged or faulty you are entitled to be issued with a new one at no fee. We may ask you how the fault or damage occurred. Once you have received your replacement I Heart Purple Debit Visa card, you must destroy your damaged or faulty I Heart Purple Debit Visa card by cutting it in half and through any chip on the I Heart Purple Debit Visa card.

PINS, Passcodes and I Heart Purple Debit Visa card security 14.9 PINs and Passcodes: You will need to have a PIN to use your I Heart Purple Debit Visa card. You can set your own PIN online or by visiting any of our branches. You will be asked to provide a form of identification (for example, your driver licence or passport) when you first load or change your PIN. You can choose your own Passcode (if applicable) for your I Heart Purple Debit Visa card.

14.10 PIN and Passcode selection: You must select and use your PIN in accordance with section 6 of these Terms.

14.11 Keeping your Biometric Identification secure: Where you have a device or instrument that can be used to make transactions, you must not allow another person’s Biometric Identification be registered on that device or instrument.

14.12 Safeguarding your I Heart Purple Debit Visa card: You must safeguard your I Heart Purple Debit Visa card. In particular:

(a) you must know where your I Heart Purple Debit Visa card is at all times (which includes a device or instrument you use to make transactions); (b) you must not copy or reproduce your I Heart Purple Debit Visa card (including your I Heart Purple Debit Visa card Information), PIN or Passcode; (c) you must not allow others to use your I Heart Purple Debit Visa card (including your I Heart Purple Debit Visa card Information for the purpose of making transactions, and any device or instrument you use to make transactions), PIN or Passcode (including the police, bank staff or your family); (d) you must take care of your I Heart Purple Debit Visa card - do not leave it unattended or anywhere anybody could remove it without being noticed; (e) you must take your I Heart Purple Debit Visa card back after using it; (f) you must remove your I Heart Purple Debit Visa card (including your I Heart Purple Debit Visa card information) from any device or instrument you use to make transactions before disposing of that device or instrument (for example, selling or giving it to someone); and (g) you must tell us if you change your address, so that any replacement I Heart Purple Debit Visa card is sent to the correct place.

14.13 Risks: There are risks involved if you give your I Heart Purple Debit Visa card (including your I Heart Purple Debit Visa card information) to a retailer to authorise transactions. Before you do so, you should consider the security and standing of the relevant retailer. I Heart Purple Accounts, cancellation, transactions and transaction limits 14.14 I Heart Purple Account selection: I Heart Purple Debit Visa cards can only access I Heart Purple Accounts which can be operated with one authorised signatory. 14.15 I Heart Purple Account access: When you apply for your I Heart Purple Debit Visa card you will be asked to tell us which I Heart Purple Account(s) you want to access using your I Heart Purple Debit Visa card. You can then contact us if you want to change these I Heart Purple Accounts later. There are three options on a terminal:

CHQ – this I Heart Purple Account will be debited when you select CHQ, SAV – this I Heart Purple Account will be debited when you select SAV, CREDIT – this I Heart Purple Account will be debited for all Contactless Purchases and Remote Transactions. Also, Foreign Currency Transactions will debit this I Heart Purple Account when you select CREDIT, (see clause 14.36 for further options for using your I Heart Purple Debit Visa card overseas).

When we set up the I Heart Purple Account access on your I Heart Purple Debit Visa card, the I Heart Purple Account that is linked to CREDIT is the same as the I Heart Purple Account linked to CHQ by default, but you can ask us to change this.

14.16 Debiting I Heart Purple Accounts: When you use your I Heart Purple Debit Visa card for a transaction, you authorise us to debit your relevant I Heart Purple Account with the amount of the transaction. For Contactless Purchases or Remote Transactions, you must still pay the amount of the transaction although you will not necessarily have entered a PIN or signed a sales voucher.

14.17 Redirecting transactions: If you change or close any of your I Heart Purple Accounts, we can redirect a transaction that would have been credited to or debited from your old I Heart Purple Account to a new I Heart Purple Account or, if there is no new I Heart Purple Account, any other of your accounts that you hold with us. This may overdraw the account beyond any available balance or arranged overdraft limit (if applicable), please see section 7 for further details on overdrafts. We will not be liable for any Loss if we do not redirect a transaction when we could have done so.

14.18 How to cancel your I Heart Purple Debit Visa card: You can cancel your I Heart Purple Debit Visa card by cutting it in half and through any chip on the I Heart Purple Debit Visa card and by telling us that you have done so. To tell us, please use the phone number in the ‘Key Information’ section.

14.19 We can cancel your I Heart Purple Debit Visa card: We can cancel your I Heart Purple Debit Visa card at any time, even if your I Heart Purple Account(s) are in order, and we will tell you if we do so.

14.20 Your obligations on cancellation of your I Heart Purple Debit Visa card: You must not attempt to make a transaction (i.e. a face to face transaction, or a Remote Transaction) if you are aware that your I Heart Purple Debit Visa card has been cancelled, suspended, lost or stolen, or you have requested closure of your I Heart Purple Account(s).

If a I Heart Purple Account accessible by your I Heart Purple Debit Visa card is closed or your I Heart Purple Debit Visa card is cancelled (whether by us or you) you will be liable for: (a) payment of any debit balance in any relevant I Heart Purple Account; (b) all fees and charges and any transactions made up to the time your I Heart Purple Debit Visa card is destroyed or your I Heart Purple Account is closed (even if transactions made have not been debited due to delays by a merchant or other parties dealing with the transaction); (c) all fees and charges and any transactions made using the I Heart Purple Debit Visa card for any Remote Transactions prior to or after the destruction of the I Heart Purple Debit Visa card or closure of the I Heart Purple Account; (d) any legal fees (on a solicitor/client basis) or other costs which we may incur in recovering amounts owing on your I Heart Purple Accounts; and (f) any fees or other costs associated with any recurring transactions, or cancellation of any recurring transactions, arranged with a retailer or another bank.

14.21 Contactless Purchases: I Heart Purple Debit Visa cards (including any device or instrument to the extent we allow you to use it to make a Contactless Purchase) can be used to make Contactless Purchases (if the retailer accepts Contactless Purchases).

For Contactless Purchases where you have used a device or instrument to make that purchase, you may need to enter your Passcode or use your Biometric Identification to authorise the transaction.

For Contactless Purchases over the Transaction Value in New Zealand: (a) you will need to enter your PIN or sign a sales voucher; or (b) where you have used a device or instrument to make that purchase, you may have the option to enter your Passcode or use your Biometric Identification to authorise the transaction.

This limit may be different in other countries.

14.22 Overdrafts: You agree not to use your I Heart Purple Debit Visa card to make a transaction in excess of any available balance on the I Heart Purple Account, or where this overdraws the I Heart Purple Account beyond any arranged overdraft limit (if applicable). Please refer to section 7 for further details on overdrafts.

14.23 Pre-authorisation of transactions: A bank or retailer can obtain authorisation to complete a transaction for the purpose of establishing that there are no restrictions on your I Heart Purple Debit Visa card, and that sufficient funds are available for the transaction. If the actual value of a transaction is not known (for example, transactions for ‘pay at the pump’ petrol, hotel accommodation or car rentals), a retailer may obtain an authorisation for an estimated value of the transaction.

14.24 Debits from your I Heart Purple Accounts for pre-authorised transactions: Once the pre-authorisation described in clause 14.23 is obtained, the amount of available funds in your I Heart Purple Account will be reduced by the value of the authorised amount. The authorised amount will remain on your I Heart Purple Account and reduce the available balance of the I Heart Purple Account until a transaction that matches the authorisation is processed or, if no matching transaction is processed, for up to 3 working days for domestic transactions and up to 5 working days for Foreign Currency Transactions. This means that, in some circumstances, the available funds will be reduced by the amount of both the authorised estimated amount and the actual transaction amount for a period of time. This may overdraw your I Heart Purple Account beyond any available balance or arranged overdraft limit (if applicable), please see section 7 for further details on overdrafts.

14.25 Daily transaction limits: Daily transaction limits apply to the amounts that you can withdraw from a I Heart Purple Account or make a purchase with, using your I Heart Purple Debit Visa card. Any transaction amount will also need to include any fee associated with that type of transaction. These limits might change from time to time. The current limits are available on our website. Transaction limits apply over any 24 hour period, and apply regardless of whether your I Heart Purple Account has a debit or credit balance. The transaction limits can be lowered by prior arrangement with us. Other banks and service providers may also place transaction limits on the amount of a transaction, or number of transactions.

14.26 Permanent and temporary limits: We can, at any time, impose a permanent or temporary limit on the number, types and/or amounts of transactions that we authorise to be made using your I Heart Purple Debit Visa card. We can also impose limits on transactions made at certain retailers determined by us.

Lost, stolen or misused I Heart Purple Debit Visa cards, PINs or Passcodes 14.27 Telling us: You must tell us as soon as you become aware that: (a) your I Heart Purple Debit Visa card is lost or stolen (including any device or instrument you use to make transactions); (b) your PIN, (if applicable) Passcode or I Heart Purple Debit Visa card information has been disclosed (or you think it might have been) or somebody else has gained access to your I Heart Purple Debit Visa card (or you think they may have); or (c) your I Heart Purple Debit Visa card, PIN or Passcode has been misused (or you think it might have been).

To tell us, please use the number in the ‘Key Information’ section.

14.28 Your liability before telling us that your I Heart Purple Debit Visa card is lost or stolen: You will not be liable for any loss before you tell us in accordance with clause 14.27 unless you have: (a) acted fraudulently or negligently; or (b) contributed to the unauthorised use of your I Heart Purple Debit Visa card, PIN or Passcode, for example (but not limited to) if you have:

(i) unreasonably delayed in telling us in accordance with clause 14.27; (ii) failed to select your PIN or Passcode in accordance with the terms set out at clauses 6.2 and 6.3; (iii) written your PIN or Passcode on your I Heart Purple Debit Visa card or stored your PIN or Passcode on any of your devices, or kept a record of your PIN or Passcode with or near your I Heart Purple Debit Visa card or any of your devices or instruments you used to make purchases; (iv) kept your PIN or Passcode in a form that can readily be identified as a PIN or Passcode; (v) disclosed your PIN, Passcode or I Heart Purple Debit Visa card Information to someone else or failed to take reasonable care to prevent others from identifying your PIN, Passcode or I Heart Purple Debit Visa card information when, for example, entering your PIN, Passcode or I Heart Purple Debit Visa card Information; (vi) allowed someone else to use your I Heart Purple Debit Visa card (including your I Heart Purple Debit Visa card Information); (vii) failed to reasonably safeguard your I Heart Purple Debit Visa card, or failed to take your I Heart Purple Debit Visa card back after a transaction; (viii) not reasonably safeguarded a device or instrument, you use to make transactions; or (ix) not kept your Biometric Identification secure as set out in clause 14.11.

14.29 If any of the circumstances at clause 14.28 apply, you will be liable for all transactions that happen before you tell us in accordance with clause 14.27. Unless you have acted fraudulently or negligently, your maximum liability will be the lesser of: (a) your actual loss at the time that you told us; and (b) the maximum amount that you would have been entitled to withdraw from your I Heart Purple Account between the time your I Heart Purple Debit Visa card or PIN was lost, stolen or misused and the time you told us.

14.30 Your liability after telling us: From the time that you tell us in accordance with clause 14.27, you will not be liable for any transactions facilitated by someone else using your I Heart Purple Debit Visa card, PIN or Passcode, unless you have acted fraudulently or negligently.

14.31 Disputes with retailers: We are not liable to you for any Loss if a retailer refuses to accept your I Heart Purple Debit Visa card. Any disputes with a retailer (including disputes regarding defects or deficiencies in the provision of goods and services) is to be resolved between you and the retailer. Even if you are in a dispute with a retailer, you must still pay all amounts owed to us.

Terminal or I Heart Purple Debit Visa card faults 14.32 Telling us within 60 days of transaction: If you think that: (a) you have lost funds because an ATM or other terminal in which you have used your I Heart Purple Debit Visa card is not working properly; or (b) you have lost funds because your I Heart Purple Debit Visa card is faulty, you must tell us in writing within 60 days of the date of the relevant transaction (for 14.32(a)) or within 60 days of the date of the claimed loss (for 14.32(b)). If you think that either of the circumstances above have occurred, you will need to tell us your name, the number on your I Heart Purple Debit Visa card and the number(s) of any I Heart Purple Account(s) that you think have been affected. You will also need to describe what happened, when it happened, how much you think has been lost and, if relevant, where the ATM or other terminal is located. If you do not tell us within 60 days of the transaction or claimed loss using the contact information in the ‘Key Information’ section, the charge or the record of the transaction will remain.

14.33 Our investigation: We will investigate and report back to you within 21 days of you telling us in accordance with clause 14.32. If there is any delay, we will tell you.

14.34 Action we will take: We will make good any loss by correcting your I Heart Purple Account(s) if we are satisfied that: (a) an ATM or other terminal was not working properly; or (b) the I Heart Purple Debit Visa card was faulty.

14.35 Complaints: If you are not satisfied with the action we take you can complain to Customer Resolution. If you are unhappy with our investigation, you can refer the matter to the Banking Ombudsman. See the contact details for Customer Resolution and the Banking Ombudsman at the end of these Terms.

Using your I Heart Purple Debit Visa card overseas 14.36 Withdrawing foreign currency: You can use your I Heart Purple Debit Visa card overseas to: (a) withdraw foreign currency from ATMs showing the Visa and/or PLUS symbol. At ATMs displaying the PLUS symbol you can select CHQ, SAV or CREDIT, depending on which I Heart Purple Account you wish to debit; (b) withdraw foreign currency from an overseas bank that accepts Visa. The I Heart Purple Account linked to CREDIT will be debited; and (c) purchase goods and services from overseas retailers that accept Visa, either face to face (you will need to select CREDIT) or by Remote Transaction. In both these instances the I Heart Purple Account linked to CREDIT will be debited.

Fees may apply. Refer to Personal Fee Guide for information.

14.37 Contactless Purchases overseas: I Heart Purple Debit Visa card (including any device or instrument to the extent we allow you to use it to make a Contactless Purchase) may be able to make Contactless Purchases overseas at some retailers (if the retailer accepts Contactless Purchases).

Contactless Purchases where you have used a device or instrument to make that purchase, you may need to enter your Passcode or use your Biometric Identification to authorise the transaction.

14.38 Foreign Currency Transactions: All Foreign Currency Transactions made with your I Heart Purple Debit Visa card (that do not use dynamic currency conversion, described at clause 14.41 below) will either first be converted into US dollars and then into New Zealand dollars, or converted directly from the currency in which the Foreign Currency Transaction was made into New Zealand dollars. The conversion will be made at the Applicable Conversion Rate. The converted amount of your Foreign Currency Transaction and the foreign currency service fee (where applicable) are both included in the New Zealand dollar amount shown on your statement for each Foreign Currency Transaction. The exchange rate shown on your statement is the Applicable Conversion Rate, adjusted by us to include our foreign currency service fee.

14.39 Foreign currency service fee: Subject to clause 14.40 we add a foreign currency service fee for every Foreign Currency Transaction. The foreign currency service fee is calculated as a percentage of the New Zealand dollar value of each Foreign Currency Transaction. The foreign currency service fee is set out in our Fee Guides and is subject to change. We will tell you about any change to the foreign currency service fee in accordance with clause 4.7 of these Terms.

14.40 Foreign currency service fees credited back for some transactions: For purchase reversals (not including purchase refunds), ATM reversals and chargebacks, we credit a foreign currency service fee back to you that is calculated as a percentage of the New Zealand dollar value of the reversal or chargeback. Due to exchange rate fluctuations:

the amount of the foreign currency service fee credited may be different to the amount of the foreign currency service fee charged on the original purchase or withdrawal amount; and the reversal or chargeback amount may be different to the original purchase or withdrawal amount.

You are not required to pay a further foreign currency service fee on purchase reversals, purchase refunds, ATM reversals and chargebacks.

14.41 Dynamic currency conversion: Overseas retailers or ATM operators might offer to exchange purchase amounts or the amounts you withdraw from an overseas ATM directly into New Zealand dollars. In this situation, the retailer or ATM operator is applying an exchange rate that is not the Applicable Conversion Rate. The retailer or ATM operator should tell you the exchange rate before you make the withdrawal. By entering a PIN or completing the withdrawal, you accept the exchange rate offered by the retailer or ATM operator (that is not the Applicable Conversion Rate), together with any fees or charges which might be applied by the retailer or ATM operator. Any query you have in relation to the exchange rate used, or any retailer or ATM operator fees or charges, or the withdrawal itself, is to be resolved with that retailer or ATM operator, not us. We do not charge our foreign currency service fee described in clause 14.39 if the conversion currency is New Zealand dollars. However, if the conversion currency is not New Zealand dollars, we will charge you a foreign currency service fee in accordance with clause 14.39, in addition to any fee the retailer or ATM operator may charge. Our fees and charges are set out in our Fee Guides.

14.42 Overseas emergency card: If you are overseas and your I Heart Purple Debit Visa card is lost or stolen then an emergency I Heart Purple Debit Visa card may be provided to you, or other alternative arrangements made. If an emergency I Heart Purple Debit Visa card is provided, it will have limited functionality compared to a normal I Heart Purple Debit Visa card as it will not have a PIN, and therefore the emergency I Heart Purple Debit Visa card cannot be used at ATMs. Subject to any daily transaction limits and your available balance, the emergency I Heart Purple Debit Visa card can be used to access the funds in the selected I Heart Purple Account to perform Remote Transactions and for transactions where a signature is accepted by the retailer (you will need to select CREDIT). If we provide you with an emergency I Heart Purple Debit Visa card then it will have an expiry date of 3 months from the date of issue.

14.43 No liability for Loss or inconvenience: We are not liable for any Loss or inconvenience you suffer if you cannot use your I Heart Purple Debit Visa card overseas, for reasons beyond our control.

Information about you in relation to Wallet Services 14.44 The ‘Information about you’ clause in these Terms applies to your I Heart Purple Debit Visa card. The following provisions regarding collecting and sharing your personal information with Wallet Service providers also apply.

14.45 Device or instrument that can be used to make transactions: Where you have a device or instrument that can be used to make transactions (for example through a digital wallet service on the device (Wallet Service)), we can also: (a) collect personal information from the Wallet Service provider, and your device or instrument, to ensure that the service properly functions and for the purposes set out in these Terms; (b) share your personal information with the Wallet Service provider (and third party service providers we rely on to provide the Wallet Service). This includes sharing your transaction information with the Wallet Service provider to display in your wallet. The information shared can be used by them to help manage, administer and improve the Wallet Service. We will only share your personal information with Wallet Service providers who have agreed with us to only collect, hold, use and share your personal information for the purposes for which it has been given to them.

If you do not want us to collect or share this information as described in this clause 14.45, you should not register your I Heart Purple Debit Visa card for use in the Wallet Service.