Tell us what you think.
We love getting feedback – both good and bad – because it helps us do better. So tell us what you think. Reach out to our customer support team at help@laybuy.com with what we’re doing well and how we can do better.
Leave us a review on Trustpilot.
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Can I call and speak to someone?
Sorry but we don’t offer phone support at this time.
Don’t worry, you can contact our customer support team through our help centre and they will get back to you as soon as possible.
If you're in financial hardship we have a dedicated section here with information on how to get help and links to debt charities.
Remember to include as much info as you can so we can get on to your query straight away.
How do I make a complaint?
Simply send us a message through here. Include all the relevant info so that we can work quickly to resolve the issue. If you prefer, you can send us an email at help@laybuy.com. We aim to address any complaints promptly.
We thoroughly investigate every complaint, which means we may need more info or documentation from you.
Please note that Laybuy is not covered by the Financial Ombudsman Scheme.