Feedback and complaints

Tell us what you think.

We love getting feedback – both good and bad – because it helps us do better. So tell us what you think. Reach out to our customer support team at with what we’re doing well and how we can do better.

Leave us a review on Trustpilot.

Love Laybuy? Help others discover Laybuy by leaving us a review on Trustpilot.

Can I call and speak to someone?

Sorry but we don’t have phone support at this time.

Don’t worry, you can contact our customer support team through our website and they will get back to you as soon as possible.

Remember to include as much info as you can so we can get on to your query straight away.

How do I make a complaint?

Simply send us a message throughhere. Include all the relevant info so that we can work quickly to resolve the issue. If you prefer, you can send us an email at We aim to address any complaints promptly.

We thoroughly investigate every complaint, which means we may need more info or documentation from you.

Please note that Laybuy is not covered by the Financial Ombudsman Scheme.